Who we are

Our website address is: https://www.hapuora.co.nz ; https://www.hapuora.nz

PRIVACY POLICY

Your privacy:  Hapū Ora (“we”, “us”, “our”) is committed to ensuring the privacy of your information, and to meeting the requirements of the New Zealand Privacy Act 2020. We want to make sure that you understand how we collect and treat your personal information so please read this Privacy Policy carefully.

1. Application of this Privacy Policy: This Privacy Policy applies to all personal information that you submit on or through our website at hapuora.co.nz  (the “Websites”), and any information that may be automatically retrieved through your use of the Websites.
2. Your consent: By accessing or using the Websites, you consent to the collection, use, disclosure, storage and processing of your information in accordance with this Privacy Policy.
3. What information we collect about you: We collect personal information about you when you voluntarily provide it to us (eg by contacting us with an inquiry or requesting an appointment via the Website) and when you access and use the Website. The kinds of information we collect may include:

(a)  your name;

(b)  your contact details;

(c)  details you provide regarding the nature of any appointment you request via the Websites;

(d)  any information you choose to disclose using the ‘Chat’ function on the Websites;

(e)  information about how the Websites are used (for example, traffic volumes, time spent on pages);

(f)  your IP address and/or other device identifying data; and

(g)  other information required to provide a service you requested.

You are under no obligation to provide us with any such information. However, if you choose to withhold requested information, we may not be able to provide you with certain products or services.

4. Cookies: We use session-based cookies to collect information relating to usage of the Websites and analyse Website traffic. Cookies are small pieces of information that are stored in a browser-related file on your computer or device when you use the Websites. The cookies we use do not collect any personally identifiable information.

1. What we do with the information we collect: We will use the personal information we collect to:

(a)  respond to requests or inquiries made through the Websites;

(b)  provide you with a requested quotation for services;

(c)  provide you with requested services;

(d)  issue you with an invoice;

(e)  carry out research and marketing analysis so we can better understand and serve you;

(f)  communicate with you in relation to the Websites and any other services we provide from time to time;

(g)  monitor and enforce compliance with the law and applicable terms and conditions;

(h)  verify and carry out financial transactions in relation to services we provide; and

(i)  co-operate with any government, industry or regulatory authorities.

6. Opting-out: You can unsubscribe from any marketing communications from us by following the instructions on any communications sent to you. You can also exercise this right at any time by contacting us using the details at the end of this Privacy Policy.

1. Disclosure: Unless you have authorised us to do so, we will not rent or sell your personal information and will not disclose it to any third party except:

(a)  where disclosure is connected to the purposes for which the information was collected as listed in clause 5;

(b)  to relevant authorities, parties and/or applicable intellectual property rights holders (or their representatives) if we consider that you are in breach of the law or our rights; or

(c)  where required, or permitted, by law.

8. Access and correction: You have the right under the Privacy Act 2020 to access and/or correct your personal information held by us at any time. You can do this by contacting us using the details at the end of this Privacy Policy.

1. Storage and security of information: You should be aware that information transmitted over the internet is inherently insecure. We will take all reasonable steps to securely store any personal information collected through the Websites. This information may (for the avoidance of doubt) be transferred and stored on servers outside of New Zealand.
2. Retention of your information: We will only retain your personal information for as long as is required for any of the purposes described in clause 5 above.
3. Changes to our Privacy Policy: We may amend or update this Privacy Policy from time to time, with or without notice to you. You agree to be bound by the Privacy Policy that is in effect at the time you use the Website. Revised versions will be effective immediately once posted on the Websites.
4. Contact us: If you have any questions about this Privacy Policy or if you would like to request access to, or correction of, your personal information, you can get in touch by writing to us at Hapū Ora, 74 Taharoto Road, Takapuna, 0622, Auckland, or via the “Contact Us” pages of the Websites.
5. More information about privacy: This Privacy Policy is governed by New Zealand law. For more information about privacy issues in New Zealand and protecting your privacy, visit the New Zealand Privacy Commissioner’s website: www.privacy.org.nz.